Posted: August 29, 2016
Effective: September 28, 2016
TRUSTe Privacy Certification. Close5 has received TRUSTe's Privacy Seal signifying that this Privacy Notice and our practices have been reviewed for compliance with the TRUSTe program viewable on the validation page available by clicking the TRUSTe Seal. If you have a question about privacy or data use in relation to close5.com that is not resolved by contacting us here, please use the TRUSTe Watchdog Dispute Resolution Process . The TRUSTe program covers only information that is collected through this site and the Close5 mobile site, and does not cover information that may be collected through software downloaded from the site.
This Privacy Notice describes:
This Privacy Notice applies to the Close5 application and all related websites, applications, services and tools where reference is made to this notice (collectively, "Services"), regardless of how you access the Services, including access through mobile devices.
Marktplaats B.V, Wibautstraat 224-2, 1097 DN Amsterdam, The Netherlands is your data controller, and is responsible for the collection, use, disclosure, retention and protection of your personal information under our global privacy standards and applicable national laws. Your data controller may transfer data to other members of our corporate family as described in this Privacy Notice who may process and keep your personal information on servers in the European Union, United States and our data centers in other parts of the world.
Personal Information Defined. “Personal information” is information that can be associated with a specific person and could be used to identify that specific person, whether directly from that data, or from that data combined with other information that Close5 has or is likely to have access to. We do not consider personal information to include information that has been made anonymous or aggregated so that it can no longer be used to identify a specific person, whether in combination with other information or otherwise.
Changes to this Privacy Notice. We may change this Privacy Notice from time to time by posting the amended terms on this site. We advise you to read it regularly. All material changes automatically take effect 30 days after they are posted, or the next time you use the Services, whichever is sooner. Material changes to our Privacy Notice will be announced via the Services, the personal information you provide, or registered mail. Please note that your continued use of our Services will signify your acceptance of the changes to this Privacy Notice.
Close5 is part of the eBay Inc. Corporate Family (the “eBay Group”). The eBay Group has global privacy standards called Binding Corporate Rules (“BCRs”). They are our commitment to protect your personal information and honor our privacy obligations wherever your personal information is collected, processed or kept within the eBay Group. More information on how we handle your personal information and privacy can be found in the eBay Binding Corporate Rules, which you can access through the eBay Privacy Center.
When you elect to use our Services and provide us with your personal information, you agree that such information is sent to and stored on our servers in accordance with this Privacy Notice, eBay’s BCRs, and applicable legislation and regulations. Certain features of our Services may be used without registering for an account. We collect the following types of personal information:
Information You Provide to Us: We collect and store any information you provide to us, including but not limited to:
Information We Automatically Collect from Your Computer or Other Electronic Device: When you visit our website, use our Services and/or reply to other content, we automatically collect the information sent to us by your computer, mobile device or other equipment that provides access, including but not limited to:
Information We Collect from Other Sources: We collect and store information provided to us from other sources, including but not limited to:
You agree that we may use and retain your personal information (see above) for the following purposes:
To Provide, Improve, and Personalize our Services. Your personal information allows us to:
To Contact You About Your Account and Provide You Customer Service. We may contact you via any means through which you’ve provide us your information, including but not limited to email, telephone, SMS/text messages, direct message or postal mail, to:
To Prevent, Detect, Mitigate, and Investigate Fraudulent or Illegal Activities
To Personalize our Advertising and Marketing. We use your personal information to personalize our advertising and marketing, including to:
Please keep in mind that we will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your information with information we collect from other companies and use it to improve and personalize our Services and functionalities. We may use other companies to deliver e-mail communications on our behalf or to place our advertisements on other websites. We are not responsible for any tracking technologies used by third parties unless specifically provided for in this Privacy Notice.
Referrals and Testimonials.
Other Uses. We will ask for your consent before using information for a purpose other than those that are set out in this Privacy Notice.
Retention. We retain your personal information as long as it is necessary and relevant for our operations. In addition, we may retain personal information from closed accounts to comply with national laws, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, enforce our Terms of Service and take other actions permitted or required by applicable national laws. After it is no longer necessary for us to retain your personal information, we dispose of it in a secure manner according to our data retention and deletion policies.
You have a choice about how we use personal information to communicate with you, to send you marketing information, provide you with personalized advertising, and whether you want to stay signed into your account.
Push Notifications. Upon download of certain Services, you are provided the option to opt into receiving push notifications from Close5 on your device and within the application. We send you push notifications from time-to-time to (a) inform you of service related messages, (b) communicate messages from your friends and (c) update you about any features, events, or promotions that we may be running. If you no longer wish to receive notifications from us, you can, where applicable, change your preferences by logging into your account or by disabling notifications in your device settings. To ensure you receive proper notifications, we will need to collect certain information about your device such as operating system and user identification information.
Geo-Location Information. When you use a computer or mobile device to access our Services, we may collect your precise geo-location information only if (a) “location services” for the device is enabled; and (b) the permissions on your device allow communication of this information. If you do not want us to collect your precise geo-location information, you may prohibit the sharing of this information or you can opt out of sharing this information at any time by changing the relevant preferences and permissions on your device. If you elect not to share precise geo-location information with us, you may still access our website and Services, but your ability to use certain features, like searching for items in your area, may be significantly limited. Even if you do not provide us with consent to collect precise geo-location information from your computer or mobile device, we may use your IP address, or other geo-location information that you provide us with (such as when you input your city or zip code), to infer an approximation of your location when using certain features of the Close5 services, such as searching for items in your area.
Marketing Communications. Emails and other electronic communications Close5 sends to you (including communications sent on our behalf by service providers) may contain code that enables Close5 to track your usage of the communication, including whether the communication was opened and/or what links were followed (if any). Close5 may combine this information with other information Close5 has about you and Close5 may use that information to improve our Services and/or provide customized communications to you. Keep in mind, we do not sell or rent your personal information to third parties for their own marketing purposes without your explicit consent. If you no longer wish to receive marketing communications from us, follow the “Unsubscribe” link in the marketing communication you received or contact Customer Service.
Staying Signed In. In case you visit our Services from a shared device, we strongly recommend that you log off after each session. If you do not want the shared device to remember you and/or your credentials, you will need to remove cookies and/or the history of your device visits.
Advertising. If you do not wish to participate in our advertising personalization programs, you can opt-out by following the directions provided within the applicable advertisement or our Cookies Notice. The effect of an opt-out will be to stop personalized advertising, but it will still allow the collection of information for certain purposes such as usage, research, analytics and internal online services operation purposes). In addition to that, we do not allow third parties to track or collect your personal information on our sites for their own advertising purposes without your consent.
Account Settings. You can see, review and change your personal information by logging into your account settings. Once you make a public posting, you may not be able to change or remove it. If you want to close your account (where applicable) with us, please send us a request here. We will process your request within a reasonable period of time and process your personal information in accordance with applicable national laws.
We will honor you right to request access to, or modification or deletion of, your personal information. We may have the right to withhold that access or refuse to modify or erase your personal information under applicable national laws, but we will give you reasons if we do so. To contact us about access and to find out if any fees apply, please contact Customer Service.
Personal Information You Make Publicly Available When Using Our Services: Our Services allow users to share item postings and other information with other users, such as name, profile picture, and followers, thereby making this shared information publicly viewable. We may display the approximate geographic location of any items you list on Close5, such that other users can see on a map the general area where the item was listed. Since our Services also enable you to directly contact a buyer or seller, we recommend that you consider how you share your personal information with others. You are solely responsible for the personal information you share through our Services and therefore we cannot guarantee the privacy or security of the information shared by you with other users.
Information Disclosed to the eBay Group. Data may be shared globally with companies of the eBay Group to:
Information Disclosed to Service Providers and Other Third Parties. We may disclose your personal information to third party service providers and other third parties in accordance with this Privacy Notice and applicable legislation and regulations. As further described herein, we will not disclose your personal information to third parties for their marketing purposes without your explicit consent. We may share your personal information with:
Information Disclosed to Law Enforcement and Other Parties in Connection with the Law. We may disclose your personal information to law enforcement and other parties in connection with the law, including:
Change of Ownership. If we were to merge with or be acquired by another company, we may share information with them in accordance with our Global Privacy Standards. Should such an event occur, we will require that the new combined entity follow this Privacy Notice with respect to your personal information. If your personal information will be used or disclosed for any purposes not covered in this Privacy Notice, you will receive prior notification of the use of your personal information for the new purposes.
We protect your information by using technical and administrative security measures (such as firewalls, data encryption, and physical and administrative access controls to the data and servers) that limit the risk of loss, abuse, unauthorized access, disclosure, and alteration. If you believe your account has been abused, please contact Customer Service.
Abuse and Unsolicited Commercial Communications ("spam"): We do not tolerate abuse of our Services. You do not have permission to add other users to your mailing list (e-mail or postal) for commercial purposes, even if a user has purchased something from you, unless the user has given his or her explicit consent. If you notice that someone is abusing our website (spam or spoof emails), please notify Customer Service.
Third Party Privacy Practices: This Privacy Notice addresses only the use and disclosure of personal information we collect from you. If you disclose your information to others, or if you are directed to a third party website or application, their privacy policies and practices will apply. We can’t guarantee the privacy or security of your information once you provide it to a third party. You should check the privacy and security policies of your trading partner before entering into a transaction and choosing to share your information, even when dealing with buyers or sellers on our site.
Children’s Privacy:Our websites are general audience websites, and our Services are not intended for children under the age of 13. We do not knowingly collect personal information from users in this age group.
For questions about this Privacy Notice or our privacy practices, you can reach the Global Privacy Office:
Please direct any privacy related inquiries to the Global Privacy Office and identify the Service that you are inquiring about. We will try to provide a prompt response to your inquiry. If you have a question about Close5 privacy or data use that is not resolved by contacting us here, please use the TRUSTe Watchdog Dispute Resolution Process or contact your privacy regulator. For any other questions or complaints please contact Customer Service.